Frequently Asked Questions
Everything you need to know about your Thermaltake orders, products, and support.
What payment methods do you accept for high-end components?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and financing options through Affirm for qualifying hardware purchases.
How long does shipping take for PC cases and liquid cooling kits?
Orders typically process within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location, while expedited options are available at checkout.
What is the warranty period on Thermaltake power supplies?
Our power supplies carry varying warranties depending on the series; for example, our Toughpower GF series typically features a 10-year limited warranty covering parts and labor.
Can I return a product if it is not compatible with my build?
Yes, we offer a 30-day return policy for items in their original packaging. Please ensure the product is in its original condition to qualify for a full refund.
How do I track my order status?
Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.
Does Thermaltake provide technical support for liquid cooling installation?
Absolutely. Our technical support team is available via email and phone to assist with installation queries, and we provide comprehensive video tutorials on our official website.